Clean~R~Us LLC

                                                           The POW-er Of CLEAN!


1.What areas do you service?
 We serve the District of Columbia, Maryland and Virginia metro line areas

2. How many people will clean our home?
There will either be a staff of one to two persons per cleaning, depending on the size of your home.
 
3. Do you bring your own cleaning supplies?
Yes, we do have our own supplies.  However, if you want us to use your product you must have used the product before.  We ask that you provide your own broom, dust pan, vacuum, and a mop, for that cuts down cross contamination.
 
4. Do you clean on weekends or holiday's?
 Yes, we work on Saturdays from 9am-12pm, some holiday's and off on Sundays.  But, if you would like a cleaning on Sunday, a holiday or after 12pm on Saturday that will be an $25.00 extra charge.

5.How much notice should I give to request a cleaning?
You are required to give
a minimum of 24 hours notice.

6. What form of payment do you accept?
We accept cash, checks and credit cards.  If check bounce there will be a extra $40.00 charge to cover fees that will occur.
 
7.  Do I have to be home during our house cleaning?
No, most of our clients are at work when we clean their homes.

8.  How do I schedule an appointment with Clean~R~Us LLC?
You may reach us by phone or email.

9. What is the earliest time I could ask for a cleaner to come to my home and clean?
We can come to do your cleaning as early as 8am.

10.  How long does it take to clean?
 Time will vary depending on the condition and size of the home.

11. What will you not clean?
 We will not clean human or pet feces, vomit, urine or blood due to sanitary and safety reasons.

12.  Do you work while there are pets, unattended?
Yes, we know pets are a part of your family but if your not sure how your pet might react with us being there we ask that you put them in a secure place.

13.  Do you do carpet cleaning?
Yes, we do carpet cleaning.  But, our machine is a regular carpet machine and not a professional carpet steamer.

14. Can I reschedule my cleaning?
Yes, you MUST let us know either 48 hours before or a minimum of 24 hours before the cleaning date.
If you fail to do so there is a $30.00 cancellation fee.

15. How do we prepare for a move in/ move out cleaning?
Please make sure the home is completely vacant unless you inform us differently. Anything left behind will be considered trash and will be thrown out.  Not including large items or furniture.  In addition you have to make sure power and water will be on. 
WE DO NOT DO HAULING!

16. Do I need to sign a contract?
No, unless you choose to have one and we will be more than happy to draw up one for you.
 
 17. Are you licensed, insured and bonded?  
Yes we are most definitely licensed, insured and bonded.